Once a digital wedding invitation order is placed and payment is made, it cannot be canceled or modified. Please review all the details of your invitation carefully before confirming your order, as changes cannot be accommodated after the order has been processed.
Refunds will be provided only in the following circumstances:
If there are technical issues from our end that prevent the delivery of the digital wedding invitation, a full refund will be issued
If, for any reason, we are unable to fulfill your order, a full refund will be provided.
If you accidentally make a duplicate payment for the same order, the duplicate payment will be refunded.
To request a refund, please contact our customer support team within 7 days of the issue arising. Provide the necessary details, including your order number and a brief explanation of the issue. Refunds, if approved, will be processed within 10 business days using the original payment method.
Refunds will not be provided in the following situations:
If you make a mistake in the information provided for the invitation, such as incorrect event details or email addresses, we will not issue a refund. Please double-check all information before confirming your order.
We are not responsible for recipients' email delivery issues, including spam filters, full inboxes, or other email-related problems. It is the responsibility of the sender to ensure recipients receive and view the invitation.
Refunds will not be granted based on personal design preferences after the invitation has been sent. We provide previews for approval before sending the final invitation, allowing customers to confirm the design.
For refund requests or any concerns regarding your digital wedding invitation order, please contact our customer support team at mail.infinitygraphics23@gmail.com or +91 6304569503. We are here to assist you and resolve any issues you may encounter.
By placing an order for our digital wedding invitation services, you acknowledge that you have read, understood, and agree to the terms of this Cancellation and Refund Policy. This policy is subject to change without notice; please review it periodically for updates.
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